The after-hours, nurse-based triage service provider has launched a partnership with CommonSpirit Health at Home, part of the largest non-profit health care system in the country to improve after-hours patient experience and help relieve nurse burnout.
Brentwood, TN., March 15, 2022 – IntellaTriage, the leading provider of after-hours nurse-first triage services, recently announced a partnership with CommonSpirit Health at Home to provide triage on-call services directly to their patients and families.
CommonSpirit Health at Home is a full-service health care organization that has provided quality home-based health care for over 40 years through specialized home care, home infusion, and hospice services across the country. Located in Milford, OH, and part of CommonSpirit Health, the largest non-profit health care system in the country, CommonSpirit Health at Home has over 40 locations across 11 states and nearly 3,000 employees.
IntellaTriage leverages the largest team of registered nurses to provide compassionate, round-the-clock care 365 days a year. In this partnership, IntellaTriage will implement a tailored approach for CommonSpirit Health at Home according to their clinical directives, offering caregivers a direct line to trained nurses who operate above and beyond the traditional non-clinical answering service. CommonSpirit Health at Home intends to leverage the service as means to removing on-call home health nursing shifts completely. Streamlined communications between the organizations will provide seamless transitions between business and after hours in order to deliver optimal quality care.
“We understand one of most significant pain points of home health and hospice providers is after-hours staffing– especially during the current staffing crisis. IntellaTriage’s necessary and important triage service supplants tasks that often fall to already overburdened nursing staff in the field, leading to burnout, the number one reason nurses are leaving the profession. I am proud to work with CommonSpirit to help ease the burden on their nurses as a true partner in care,” said Daniel Reese, CEO of IntellaTriage.
Trisha Crissman, CommonSpirit’s VP and COO of Home Care and Hospice, agrees: “Together, we will make a difference! I am very excited to partner with IntellaTriage to bring a new source of talent, technology, and expertise to optimize the after-hours experience for every patient we serve and balance the workload for our hard-working clinicians.”
About CommonSpirit Health at Home
CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better, and faster, is in their own home. Providing quality home-based health care for over 40 years through specialized home care, home infusion and hospice services across the country, CommonSpirit Health at Home offers unique services dedicated to meeting the total needs of our patients.
Located in Milford, OH, CommonSpirit Health at Home has over 40 locations across 11 states (Arkansas, Arizona, California, Iowa, Illinois, Indiana, Kentucky, Nebraska, Ohio, Tennessee and Washington) and nearly 3,000 employees who support our mission by creating and nurturing healthy communities across the nation.
CommonSpirit Health at Home is proud to be part of CommonSpirit Health, the largest non-profit health care system in the country. CommonSpirit Health currently operates more than 700 care sites and 142 hospitals, as well as research programs, virtual care services, home health programs and living communities. The combined system has 150,000 employees and 25,000 physicians and advanced practice clinicians. More information is available at commonspirit.org.
About IntellaTriage
Founded in 2008, IntellaTriage is the nation’s leading provider of after-hours nurse triage for hospice and home health providers, hospitals, physician groups, health plans, and specialty practices. IntellaTriage provides licensed, registered nurses 24 hours a day, seven days a week through customized protocols and cloud-based technology. IntellaTriage improves the patient experience while reducing nurse burnout and providing quality after-hours care as an integrated partner. IntellaTriage nurses can handle up to 80% of hospice caller needs, such as medication refills, symptom management guidance, and more. The company has seen more than 250% growth over the last five years due to industry demand for its tech-enabled services. Learn more at intellatriage.com.
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